FAQ

Frequently Asked Questions


1) How do I use a coupon or gift certificate?

Answer - Go the the shopping cart section of the website, it will ask if you would like to use a coupon or gift certificate. You can enter it here.


2) I am looking for a product I have ordered in the past but don't see online.

Answer - The item could be discontinued or out of stock, be sure to check our close out section. If the item is current and available it will be online.


3) How do I download a catalog?

Answer - You must be logged in. add the catalog to your shopping card and complete checkout ($0 cost). once checkout is complete go to your account and click the link downloads. The catalog will be available to download.


4) I've registered for an account but can't login in.

Answer - If your email is in our database you will receive an email within 5 minutes and you can login to your account. If it is not in our database one of our staff will manually review the registration to verify wholesale eligibility (1-2 hours during regular business hours).